General Policy
All purchases are final. Refunds are only granted under the specific conditions listed below.
Eligibility for Refunds
Refunds may be approved only in the following cases:
- The coupon remains unused and is still within its validity period
- The e-coupon was not delivered successfully
- There was a duplicate charge or incorrect billing
Non-Refundable Cases
Refunds will not be issued under the following circumstances:
- Changes due to the customer’s personal situation
- Failure to use the coupon before its expiration date
- Missed appointments or failure to attend a scheduled session
Refund Request Process
- To request a refund, please email admin@aesthetecraft.com with your name, order ID, and the reason for your request
- Requests must be submitted within 5 days of the purchase date
- Alternatively, you may request a refund in person at designated physical stores in Hong Kong or Japan
- Once approved, refunds will be processed back to your original payment method within 7–14 business days
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